Time Pen

You can pay by VisaCard, MasterCard, Paypal for all the countries and regions we deliver to.

Orders are typically shipped within 24 ~ 48 hours after confirmation.

Average delivery time: 3-5 days for the U.S. / 4-6 days for other regions (may vary by country and region).

For urgent/express delivery, please contact us at sales@penodoro.com.

Although shipping costs may vary by country and region, the final price includes shipping fees.

Import duties are not included and may vary depending on weight, destination, and shipping method, and also it differs depending on each country’s regulations and can be changed if the import duty rates of the destination country are updated.

Please be aware that, under international trade regulations, customers are responsible for paying any applicable customs duties.

All shipments are delivered under DAP (Delivered At Place) terms.

For exact information on duties, please consult your local customs authority.

If you require urgent fulfillment or express delivery, please email us at sales@penodoro.com.

We will provide tailored guidance depending on your order.

Hobi Technology products are shipped to most major countries worldwide.

If your country is not listed, please contact sales@penodoro.com for assistance with your order.

Examples of available destinations: United States, Japan, South Korea, Canada, United Kingdom, Germany, France, Spain, Italy, Australia, Singapore, Hong Kong, Taiwan, Thailand, Vietnam, India, United Arab Emirates, Saudi Arabia, and more (over 70 countries in total).

• Before shipment: You may request cancellation by emailing sales@penodoro.com.
• After shipment: Orders cannot be canceled. In this case, you may proceed through the return process. Please contact: support@penodoro.com.

• Change of mind returns: Accepted within 30 days of delivery, provided that the product is unused, in its original packaging, and in the same condition as received. (Return shipping fees are borne by the customer.) Please note that in the case of a return due to refusal to pay customs duties, the refund will be processed after deducting the round-trip shipping fees.
• Defective or faulty products: Covered for exchange, refund, or repair if the issue is not caused by wear, accident, or misuse. (Contact: support@penodoro.com)
• Purchases from other retailers: Please note that products purchased outside of penodoro.com are excluded from returns, refunds, and exchanges, and are subject to the policy of the retailer where purchased.
• Returns due to refusal to pay customs duties: If a shipment is returned because the customer declines to pay the customs duties, the refund will be issued after deducting the round-trip shipping costs. Please note that if the package is discarded by customs in accordance with the regulations of the destination country, no refund can be issued. Therefore, if you intend to refuse customs payment and request a return, please contact our customer support team in advance.

• Refunds are processed via the original payment method.
• The timeline varies depending on the country and payment provider, but it usually takes 10–14 business days.
• Processing time may depend on your card issuer, PayPal, or other payment service policies.

• Products purchased directly from penodoro.com come with a 1-year limited warranty.
• Items purchased from third-party retailers are not covered under warranty, please contact the retailer directly in those cases.